Any Booking is subject to the conditions below.
These Booking Conditions form the basis of your contract with us so please read them carefully.
Nothing in these Booking Conditions affects your normal statutory rights.
1. Property reservation
To book the Property with us you should make the payment specified in the initial quote we email to you (the “Quote”).
If the Quote stipulates that you pay an initial deposit (the “Initial Deposit”) followed by a balance payment (the “Balance”), you must make both payments within the time periods specified.
If the Quote asks you to make a payment in full, you must pay the full amount by the due date.
If the Quote specifies that any damage deposit (the “Damage Deposit”) and/or acleaning or other fee(s)(“OtherFee(s)”)is payable, you must also make that/thosepayment(s) within the time period specified.
Once the Initial Deposit or full payment has been received, you will receive an email confirming the Booking.
The contract between us will only be formed when you receive the payment confirmation email and is subject to these Booking Conditions.
You should carefully check the details of your Booking before making a payment, as well as the confirmation email and inform us immediately of any errors or omissions.
2. Paying for your booking
Where you have only paid an Initial Deposit, you are required to send to us your payment for the Balance and the Damage Deposit and/or OtherFee(s) within a certain period prior to the arrival date specified in your Quote (the “Arrival Date”). If you fail to make a payment due to us in full and on time we may treat your Booking as cancelled by you. The Damage Deposit may be used for any repair and/or replacement of the Property, furnishings, fixtures and fittings that are necessary after your stay. We will return the Damage Deposit to you following the return of the keys to us, less any deductions in accordance with the conditions listed above. Any Cleaning Fee, if charged will be used to clean the Property, furnishings, fixtures and fittings following your stay and is non-refundable. Any Other Fee(s) will be described in the Quote and are non-refundable.
3. If you cancel or amend yourBooking
If you need to cancel or amend your Booking you must write to us or email us as soon as possible.
A cancellation will not take effect until we receive confirmation in writing or via email from you.
The cancellation policy described below (“Cancellation Policy”) applies to your booking.
3.1 cancellation policy
With the novel coronavirus (COVID-19) now declared a global pandemic and the situation continuing to change rapidly, we have set our cancellation policy to FREE CANCELLATION when your dates are affected and 15 DAYS for non affected dates.
For online payments in full:
If you cancel or the balance is not paid on time, the booking deposit cannot be refunded.
If the balance payment is not received at least two weeks before the holiday starts, the booking will be automatically cancelled.
If you have paid the full balance, you will receive: a 50% refund of the total cost if you cancel at least eight weeks before the start of the rental; or a 25% refund of the total cost if you cancel up to four weeks before the start of the rental.
For payments on-arrival:
If you have paid a 50% deposit and 50% balance is required on arrival, you will receive: 50% refund of the deposit cost if you cancel at least eight weeks before the start of the rental; or a 25% refund of the deposit cost if you cancel up to four weeks before the start of the holiday.
If you have paid a 25% deposit and the 75% balance is required to pay on arrival, if you cancel at least eight weeks before the start of the rental deposit will not be refunded. If you cancel up to four weeks before the start of the rental, an additional cancellation fee of 10% will be charged.
4. If we cancel or amend your booking
We would not expect to have to make any changes to your booking, but sometimes problems occur and we do have to make alterations or, very occasionally cancel bookings.
If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your Booking.
If we cancel your Booking, we will refund you any fees you have already paid to us. However, we will not be liable to refund you for any fees you may have paid to any third party in connection with your holiday (including, without limitation, fees fortravel, entertainment, activities or insurance.
5. The Property
You can arrive at the Property after the time specified by us on the Arrival Date for your holiday and you must leave by the time specified by us on thedeparture date we give you.
We will let you know these times by email. If your arrival will be delayed, you must contact the person whose details are given on the booking confirmation so that alternative arrangements can be made. If you fail to do so you may not be able to gain access to the Property. If you fail to arrive by midday on the day after the Arrival Date and you do not advise the contact of your anticipated late arrival we may treat theBooking as having been cancelled by you and we shall be under no obligation to refund you for fees already paid to us. See the Cancellation Policy.
6. Your obligations
You agree to comply with the regulations set out in any property manual provided to you and any other regulations reasonably specified by us from time to time and ensure that they are observed by all members of your party.
You agree to keep and leave the Property and the furnishings, including items such as kitchen equipment, crockery and glasses clean and in good condition.
You agree not to cause any damage to the walls, doors,windows or any other part of the Property nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any other occupier of adjoining or neighbouring properties.
You agree to take all necessary steps to safeguard your personal property.
You agree to ensure that each member of your party is covered by comprehensive travel insurance(including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage).
You can not allow more people to stay in the Property than expressly authorised, nor can you significantly change the makeup of the party during your stay in the Property, nor can you take your pet into the Property unless its hown on your booking form or detailed in other correspondence and agreed with us in advance. If you do so, we can refuse to hand over the Property to you, or can require you to leave it. We will treat any of these circumstances as a cancellation of the Booking by youand we shall be under no obligation to refund you for fees already paid to us in thos ecircumstances.
Any refund will be at our sole discretion. You agree to allow us or any representative of ours access to the Property at any reasonable time during your stay for the purpose of essential repairsor in an emergency.
Every effort has been made to ensure that you have an enjoyable and memorable holiday. If however, you have any cause for complaint it is important that remedial action is taken as soon as possible.
It is essential that you contact us if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless we are promptly notified.
Discussion of any criticisms with us whilst you are in residence at the Property will usually enable any short comings to be rectified straightaway. In particular, complaints of atransient nature (for example, regarding preparation or heating of the Property) cannot possibly be investigated unless registered whilst you are in residence.
If any complaint cannot be resolved during your holiday, you notify to us with full details within 28 days of the end of it.
8. Our liability
Our maximum liability for losses you suffer as a result of us acting in breach of these terms and conditions is strictly limited to the total fees you have paid for the Booking.
We shall not be liable for any losses which are not a foreseeable consequence of us breaking these Booking Conditions.
Losses are foreseeable where they could be contemplated by you and us at the time your Booking is confirmed by us.
Your Booking is made as a consumer for the purpose of a holiday and you acknowledge that we will not be liable for any business losses howsoever suffered or incurred by you.
We shall not be liable to you for any personal injury or damage to or loss of personal property, except where the injury, damage or loss is caused by our negligence.
This does not exclude or limit in any way our liability for death or personal injury caused by our negligence or for fraudulent misrepresentation; or for any matter for which it would be illegal for us to exclude or limit, or attempt to exclude or limit, our liability.
The contract between you and us is governed by the law of Spain and we both agree that any dispute, matter or other issue which arises between us will be dealt with by the Courts of Spain.
You may not transfer your Booking or any rights and responsibilities under these Booking Conditions to any other person, without our prior written consent.
If at any time any part of these Booking Conditions is held to be unenforceable for any reason underany applicable law, that part shall be deemed omitted and the enforceability of the remaining partsshall not in any way be affected by that omission.
These Booking Conditions, together with the Incoice/Voucher, the Cancellation Policy and our confirmation email contain the entire agreement between us and you relating to theBooking and supersedes anyprevious agreements, arrangementsor discussions.